Corporate

NATCOM provides comprehensive Corporate Training. Extensive areas covered.

Please contact us for more details.

Training Pack

Area Covered

 Communication Skills


  • Types of Communication, 
  • Body Language,
  • Barriers to Communication,
  • Listening Levels,
  • Two-Way Communication, 
  • Communication Styles, 
  • Forms of Communication, 
  • Communication and Teams, 
  • Dealing with Difficult Communication, 
  • Giving Bad News, 
  • Conflict, 
  • Managing Conflict, 
  • Role Plays

Coaching Skills

  • Coaching Learning Styles, 
  • The Training Cycle, 
  • How to Structure a Training Session, 
  • Effective Feedback and 
  • Effective Coaching


 Customer Care and Service


  • An Introduction to Customer Service, 
  • Identifying Customers, 
  • Corporate Image, 
  • Customers Perception, 
  • Public Relations and Publicity, 
  • Communication Skills,
  • First Impressions, 
  • Telephone Skills, 
  • Face to Face Skills, 
  • Turning Bad Service to Good Service,
  • Dealing with Difficult Customers, 
  • Introduction to Sales,
  • The Sales Process

Dealing with Difficult People and Situations

  • Who are Difficult People, 
  • Types of Behaviour, 
  • Identifying Aggressive Types and Personalities, 
  • Communication Skills, 
  • Feedback, 
  • Being Assertive, 
  • Negotiation Skills, 
  • Step by Step approach to dealing with conflict and Difficult Situations


 Delegation Skills

  • What is Delegation, 
  • Benefits of Delegation, 
  • Identifying Opportunities, 
  • When Delegation Goes Wrong, 
  • Assertiveness, 
  • Stages of Effective Delegation, 
  • Setting Objectives, 
  • Teamwork, 
  • Personal Effectiveness, 
  • Time Management, 
  • Action Planning and Evaluation


 Emotional Intelligence 


  • What is Emotional Intelligence, 
  • Impact of EI, 
  • Self Assessment, 
  • Elements of EI, 
  • Self Awareness, 
  • Regulation and Motivation, 
  • Empathy, 
  • Tuning into your Senses, 
  • Developing Yourself and Others, 
  • What is Emotion?, 
  • Managing your Emotions, 
  • Managing and Leading, 
  • Improving your EI, 
  • Self Directed Change, 
  • Communication Skills, 
  • Change Management and EI, 
  • The Impact of EI


Influencing and Communication Skills

  •  Influencing and Communication within Teams, 
  • Good Working Relationships, 
  • How We Influence Others, 
  • Interpersonal Communication, 
  • Building Rapport, 
  • Negative Behaviour, 
  • Dealing with Conflict, 
  • Action Planning


 Interviewing Skills


  • Communication, 
  • Questioning and Listening, 
  • Types of Questions, 
  • Dealing with Silence and “Pregnant Pauses”, 
  • Body Language, 
  • Note Taking, 
  • Understanding, 
  • Para linguistics, 
  • Eye Contact, 
  • Looks and Appearance, 
  • The Selection Interview, 
  • Paperwork, 
  • Job Description, 
  • Job Specification, 
  • Short List, 
  •  Interview Preparation, 
  • Decision Matrix, 
  • Reference Checking, 
  • Outcome Letters, 
  •  Appraisal Interview, 
  • Interview Tips, 
  • Discipline Interview, 
  • Counselling Interview, 
  • Follow-Up Interviews


Negotiation Skills

  • What is Negotiation?, 
  • Outcomes of Negotiation, 
  • Definitions of Successful Negotiation, 
  • Use of BATNA and WATNA, 
  • 4 Key Stages of Negotiation, 
  • Negotiation Skills, 
  • Uses of Negotiation, 
  • Positional Bargaining, 
  • Communication Skills, 
  • Negotiation Styles, 
  • Negotiation Method, 
  • Negotiation Mistakes, 
  • Contract Negotiation, 
  • Final Stage of Negotiation


 Presentation Skills


  • How to Give a “Knockout Presentation”, 
  • The Importance of Presentation Skills, 
  • General Guidelines, 
  • Organisation, 
  • Preparation, 
  • Time, 
  • Audience, 
  • Slide Do’s and Don’ts, 
  • Training Handouts, 
  • Navigation in PowerPoint, 
  •  Delivery Do’s and Don’ts, 
  • Handling Questions


 Problem Solving


  • Dealing with Problems, 
  • Problem Solving Techniques, 
  • Principles of Problem Solving, 
  • What are Problems?, 
  • Problem Solving


Report Writing

  • Expressing yourself, 
  • Communication, 
  • Three Components of Report Writing, 
  • Content, 
  • Structure of the Report, 
  • Report Style, 
  • Selling Skills, 
  • Project Presentation, 
  • Finalising the Deal


 Sales Skills


  • The Sales Plan, 
  • Account Development, 
  • Planning and Targets, 
  • Personal Qualities, 
  • Knowledge, 
  • Benefits and Features, 
  • Resources, Partnering Techniques, 
  • Time Management, 
  • Prospects, 
  • Building Rapport, 
  • Objection Handling, 
  •  New Appointments, 
  • Call Handling,  
  • Chain of Command, 
  • Personality Types, 
  • Questioning and Communication, 
  • Proposals, 
  • Exhibitions, 
  • Negotiations, 
  • Closing and Commitment, 
  • Complaints, 
  • Forecasting, 
  • Sales Reports, 
  • Managing Relationships


Stress Management

  • Introduction to Stress, 
  • Why Pressure Occurs, 
  • Defining Stress, 
  • How the Body Responds, 
  • Warning Signs of Stress, 
  • Personal Perspective, 
  • Reducing Pressure, 
  • Stress Levels, 
  • Controlling Responses, 
  • Workload, 
  • Change Management, 
  • People, 
  • Conflict, 
  • Lifestyle, 
  • Staying Healthy and Relaxed, 
  • Getting Help, 
  • Recognising Stress and Dealing with it, 
  • Helping Others


 Teambuilding


  • What is a Team?, 
  • Definitions, 
  • Types of Teams, 
  • Teams vs Groups, 
  • Teambuilding vs Team working, 
  • Challenges Facing Teams, 
  • How to Build a Team, 
  • Team Objectives, 
  • Leadership Styles, 
  • Group Behaviour, 
  • Leaders vs Managers, 
  • Giving Feedback, 
  • Stages of a Team, 
  • Barriers to Effective Teams, 
  • Teambuilding Activities


Telephone Skills and Telesales


  • What is Customer Service, 
  • What is Telesales, 
  • Telesales Essentials, 
  • Communication Skills, 
  • Negative and Positive Language, 
  • The Telesales Cycle, 
  • Asking Questions, 
  • Customer Requirements, 
  • Closing for Business, 
  • Presenting Benefits, 
  • Making and Receiving Telephone Calls, 
  • Note Taking, 
  • Cross Selling, 
  • Up Selling, 
  • Getting Through to the Right Person, 
  • Managing the Gatekeeper, 
  • Handling Objections and Complaints, 
  • What “to do” after a Call, 
  • Common Mistakes made by Telesales Operatives

Time Management

  • Effective Time Management, 
  • Time Wasters, 
  • Making the Best Use of Time, 
  • Interruptions, 
  • Procrastination, 
  • Timing, 
  • Getting the Most out of your Time, 
  • Filing, 
  • Managing your “To Read” pile, 
  • Managing e-mail, 
  • Being Organised, 
  •  Using your Calendar, 
  • Strategic Planning, 
  • Visions and Missions, 
  • Goal Setting, Listing Tasks, 
  • How to Plan, Prioritisation, 
  • Saying No, 
  • Efficiency and Effectiveness, 
  • Prioritising Tips



Please contact us for more details.